Anjunadeep Explorations 2020

FAQ

Postponement FAQ

What are the new dates for Explorations 2020?

September 17 - 22. Get it in your diary!

Will I have the same accommodation?

Yes, you will have the exact same package as you had booked for June. If you booked transfers, you will be able to select the new times once we release them in the coming weeks. If you booked a flight with us, we will be in touch to arrange the new flight times.

Can I move my flights to September?

Yes, you should be able to change the date on your flights. Most airlines are waiving date change fees. You will only be liable for the difference in price between the two flights but at the moment flight prices for September are cheaper than June.

If you are currently not able to make a free change please be patient. As the situation evolves more airlines will need to provide additional flexibility. We will continue to monitor the situation and update our FAQ accordingly. To avoid potentially incurring unnecessary costs, if you still wish to attend Explorations in September we would advise that you consider waiting until nearer the new final balance date before changing your flight.

  • If you booked your flights through us, you will be offered a similar set of flights to those originally booked. So you don’t incur unnecessary fees to change your flight, we will continue to closely monitor the T&C of each airline as it is likely they will extend their terms with regards to free changes.
  • If you booked your flights separately, you need to arrange this directly with the airline. Most airlines are being flexible with changes. Please see the section at the bottom of the page for detailed information for each airline.

Will the line-up remain the same?

We have managed to secure the majority of the artists for the new date! We will provide an update in the coming weeks.

What happens if the situation hasn’t improved in September, will the event be cancelled?

We understand there is still potential for circumstances to change further down the line and we will continue to monitor and make assessments as best we possibly can with all the relevant authorities, including the Albanian Government. We have chosen September as that is when we currently feel confident about running a safe trip.

The safety of our guests, crew, artists and the residents of Dhërmi is our number one priority. We will be reassessing the global situation every few weeks going forward and will keep all our guests up to date. If by the beginning of June we do not feel that we can ensure a safe event for our guests, Explorations 2020 will be cancelled and guests will receive a full refund, or be given the opportunity to roll their booking forward to summer 2021. This will be done before the final balance date to ensure that guests do not have to pay more money unnecessarily.

Why are you not cancelling the event?

Mainly, because we don’t want to let you down! This event sold out very quickly and we know every single one of you would be heartbroken if it were to be cancelled. We’re very fortunate to have the flexibility to move this event - many other dance music events in 2020 won’t be as lucky. We also feel it’s important to support the huge network of artists, suppliers and contractors who are counting on events like ours to stay afloat this year.

Will extra safety measures be put in place at the event?

Yes - 100%. Our Event Management team is following the recommendations of health agencies and will be putting additional measures in place to minimise risk, as well as distributing additional guidance commensurate to the situation at the time of the event.

My flights are changing, what happens to my Corfu > Albania ferry transfer?

We will hold your transfer booking for you. Once you have confirmed a new flight, you will be able to go into manage booking and select a new ferry transfer time that suits you. If flight changes mean you now arrive in Tirana, we can cancel your transfer. If you need to add a transfer as you will now be flying to Corfu, that can be added via manage booking as per usual.

Moving your package to 2021

What are the dates for 2021?

The festival will take place in June 2021, quite possibly the same week as it was planned this year.

How will my booking be transferred to 2021?

We will issue a voucher redeemable towards a 2021 package to the same value as your 2020 booking. Before we go on sale next year, you will be offered the option to book the exact same package as you had this year, or choose to use the balance for a different package.

Can I transfer my flights to 2021?

If you booked a flight package yes, you will be offered a similar set of flights to those originally booked.

If you booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

Will the extras get transferred to 2021?

Yes, all extras will be credited to your booking. You can then choose to assign them for 2021 as you wish.

Requesting a refund

I cannot attend in September or move my booking to 2021. Will I get a refund?

If you are unable to make the new dates in September or next year’s festival in June, then you can request a refund of your booking. Before you request a refund, please consider if the 2021 option is possible. By doing so, you will also support the hundreds of employees, contractors, suppliers and local businesses that depend on events like ours.

How long will it take for the money to be refunded?

At this stage, refunds will take 60 days and will be processed at the end of May, by which point we expect to receive funds back from accommodation, transfer and flight suppliers.

Will you refund the package in full?

We will be refunding the entirety of your booking minus the booking fee, and any admin fees incurred such as name or accommodation changes.

Why are you keeping the booking fee?

The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

Will I get a refund for my flight?

If you booked a flight package with us yes, you will get a refund for your flight too.

If you have booked your flights separately, we advise you to consult with your airline for further advice. Most airlines are allowing date changes so you should be able to, at least, get a credit note for the flight. There is an FAQ for airlines that we’re updating regularly.

Where would refunds be sent to?

Refunds would be sent to the card that you used to pay for your booking.

What if a member of a group wants to keep the trip, but others don't?

We can only make amendments to the full package, we require the full group to select the same outcome collectively. We will be as flexible as we can to help group decisions. For example, if one member of your group wants to cancel, but the rest want to go in September, we will offer free name changes and allow the group time to find new partners for the trip.

Please check out the Explorations shared trips group on Facebook if you are struggling to find replacements.

Final balance

Can the final balance date be extended?

Yes, the final balance date has been extended until the 19th June 2020.

What happens if I pay by the deadline and Explorations is cancelled after this?

We understand there is still potential for circumstances to change further down the line and we will continue to monitor and make assessments as best we possibly can with all the relevant authorities. We have chosen September as it is when we currently feel confident about running a safe trip.

The safety of our guests, crew, artists and the residents of Dhërmi is our number one priority. We will be reassessing the global situation every few weeks going forward and will keep all our guests up to date. If by the beginning of June we do not feel that we can ensure a safe event for our guests, Explorations 2020 will be cancelled and guests will receive a full refund, or be given the opportunity to roll their booking forward to summer 2021. This will be done before the final balance date to ensure that guests do not have to pay any more money before this decision is made.

What about bookings paid in full? Has the cancellation date been extended as well?

Yes, the cancellation terms are related to the date of travel so moves back with the change of date.

Airline policies FAQ

Easy Jet:

You can now change your flight online and they will waive the flight change fee. This applies to all existing and new bookings until further notice. Should there be a difference in fare you’ll need to pay this. More

To change your flight

  1. Login to your Easyjet account.
  2. Head to ‘my bookings’ and select the flight you wish to change.
  3. Click the ‘change flight’ option located underneath the passenger names.
  4. Follow the steps in selecting a new date and flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned previously, you may be liable to a difference in fare.

Ryanair:

Ryanair have waived their flight change fee for any travel between 13th March and 30th April. As it is likely this policy will be extended, we will continue to monitor the situation and update our FAQs accordingly. To avoid potentially incurring unnecessary costs, If you still wish to attend Kala in September we would advise that you consider waiting until nearer the new final balance date before changing your Ryanair flight. More

To change your flight

  1. Head to ‘My bookings’ and login to your account.
  2. Select ‘Manage Booking’ on the right hand side of the page.
  3. Select ‘Change your flight’ on the pop up.
  4. Follow the steps in selecting a new date and new flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned previously, you may be liable to a difference in fare.

Jet2:

Jet2 has suspended all flights and holidays departing from the UK until 30 April 2020. They plan to recommence from 1 May 2020, a decision we’ll keep under constant review.

If you’ve made a booking that’s currently unaffected and you would like to either amend it or cancel, this will be in line with their Terms and Conditions. As it is likely this policy will be extended, we will continue to monitor the situation and update our FAQs accordingly. To avoid potentially incurring unnecessary costs, If you still wish to attend Kala in September we would advise that you consider waiting until nearer the new final balance date before changing your Jet2 flight. More

To change your flight

  1. Head to the ‘Manage my Booking’ page on the Jet2 website and log in using either your booking reference or your personal login credentials.
  2. Once logged in, hover over the ‘Flight options’ drop down and select ‘Change Flight’
  3. Select the passengers whose flight you want to change
  4. On the same page, choose a new date.
  5. Follow the steps in selecting a new date and flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned in their T&C, if your flight is currently unaffected you may be liable to a difference in flight and change fee.

British Airways:

To allow greater flexibility you can change the destination, date of travel, or both without being charged a change fee, on all new bookings made from Tuesday 3 March to Sunday 31 May 2020, or receive a voucher for any existing bookings that depart up to Sunday 31 May 2020 More

To change your flight

  1. Head to the ‘Manage My Booking’ page of the British Airway website and log in using either your booking reference or your personal login credentials.
  2. Scroll down to the ‘Quick Links’ section at the bottom of the page and click on ‘Change date/time of my flight’
  3. Confirm you have permission to change the flight of all passengers under your booking ID.
  4. Select ‘I want to change the date of this flight to’ and choose a new date.
  5. Follow the steps in selecting a new date and flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned previously, you may be liable to a difference in fare.

Norwegian Airlines:

In light of the travel restrictions due to COVID-19, they are currently offering to waive the rebooking fee for selected LowFare, LowFare+ and Premium tickets. Should there be a difference in fare you’ll need to pay this. More

To change your flight

  1. Head to the norwegian website homepage and scroll down to ‘Manage my booking’ header at the bottom of the page. Click on ‘Change your booking’
  2. Log in using either your booking reference or your personal login credentials
  3. Follow the steps in selecting a new date and flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned previously, you may be liable to a difference in fare.

Wizz Airways:

Albania isn’t currently on any Wizz restrictions, if you need to change your flight you will be subject to the standard rebooking terms. More

To change your flight

  1. Head to the Wizzair website homepage and ‘sign in’.
  2. In your ‘booking overview’ page select the flight that you would like to change.
  3. Follow the steps in selecting a new date and flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned in the Wizzair T&C, you may be liable to a difference in fare and admin fee.

Agean airlines:

All tickets can be rebooked online <strong>through their website</strong> (aegeanair.com, olympicair.com) in the section My booking with no rebooking fees (possible fare difference applies) and new travel date up until 27th of March 2021. More

  1. Head to the Aegean website homepage, scroll down to ‘My booking’ and log in using your booking reference.
  2. Choose the flight that you would like to change.
  3. Follow the steps in selecting a new date and flight. Once you’re happy with your new flight option, it’s just a case of confirming it. As mentioned in the Aegean T&C, you may be liable to a difference in fare and admin fee.

Tickets

Explorations 2020 is sold out. In the eventuality that more tickets become available, we will be notifying people on a waitlist. Join the list

How much are tickets?

All tickets must be purchased with accommodation as part of a package. The ticket element of this begins at £129 per person for returning Explorers, rising to £179 per person for the final tier. Be sure to book early to lock in the best price.

Can I bring children to Anjunadeep Explorations?

No, Anjunadeep Explorations is an 18+ event.

Are pre-sale tickets more expensive than general on-sale tickets?

Pre-sale gives you first access to the cheapest tickets, starting at £129, and to the best placed accomodation in Dhërmi.

When and where are pre-sale tickets available?

Our Explorer pre-sale opens on Tuesday November 26 for 2019 attendees.

Earlybird pre-sale tickets go on sale to those who have registered on Thursday November 28. Registration is essential!

I went to Explorations in 2019, I'd like to come again - do I still need to sign up?

If you came last year and didn't receive an email asking you if you wanted to signup for 2020's pre-sale, please DM us on the Explorations Facebook page with your email address or email us directly at contact@anjunadeep.com with subject line _Explorations 2020 pre-sale. _

What benefit is there in booking early?

There are limited accommodation options within the festival area and we expect these to sell out quickly. Booking early will allow you to access the best hotels and apartments in Dhërmi, for the best price.

Can I buy a day ticket?

We expect Explorations 2020 to sell to full capacity and do not expect to be selling day tickets.

When will I receive my ticket?

You will receive your booking confirmation by email. You will receive your festival wristband on arrival at the event.

How does the deposit scheme work?

You can reserve your spot with a small deposit. The remaining balance can be paid at anytime before the final balance date. The deposit for a ticket + accommodation package is £50 per person or £150 per person for flight bookings. There are no direct debits but you can pay off as much as you wish up until the final balance date.

If you book between November 26th and January 31st, the final balance will be due by March 31st. If you book after January 31st, the final balance will be due by April 30th.

I have booked my place with a deposit, how do I pay the remaining balance?

Your balance is paid online via ‘manage booking', within our booking portal. The final balance due date will be detailed in the booking confirmation email.

One of the people in my group can no longer make it, can I change the name on the booking?

Certainly, this costs £20 per person and must be completed via the manage booking platform. If you have a flight inclusive package booked with us, you will need to make a further change directly with the airline which may incur additional fees. Name changes can be made up until May 29 2020, after that point we cannot accept any name changes. Accommodation providers need this information well in advance.

What are the terms and conditions of my booking?

You can find those here

Travel and accommodation

When is the booking site live so I can browse hotels, flights and the boat transfer schedule and how will pre-sale work?

The booking website will launch when pre-sale opens on Tuesday 26 November. You'll be able to browse hotels at this time. We recommend one person book per group, so make sure you've worked that out in advance of pre-sale opening.

This year, we'll be running pre-sale with a queue system to ensure everyone has a smooth booking experience.

There'll be excellent accommodation at a range of price points released throughout the pre-sale period.

If you attended last year, please be aware that your first preference for accommodation may not be available when you book this year and we're unable to hold rooms at certain accommodations for your group.

More inventory will become available for general on-sale if pre-sale sells out.

Why do I need to book accommodation with my ticket?

Explorations is a holiday, not just a festival. We've secured the best rates and accommodation and have a dedicated team committed to ensuring you have a safe and comfortable stay.

On the same note, there are unfortunately some accommodation operators on other sites who will rip off foreign nationals. We've vetted all of our accommodation operators and communicate with them year round to ensure our guests have the best range of options available for their stay in Dhërmi at the best price.

Where are the hotels located?

Accommodation is located in and around the Dhërmi Beach and Drymades Beach. To get to and from the festival site, you can take our shuttle bus. Tickets will be available to purchase for the shuttle closer to the event.

How and where do I book a flight package?

Flight packages can be booked directly via the Explorations ticketing website. All flights booked through us will be to and from Corfu airport. The flights have been filtered to be in line with our transfer times and will allow transportation to be made in plenty of time to get you to your final destination.

I don't live in the EU, why can I not book a flight package via the Anjunadeep Explorations website?

Unfortunately we are only able to offer short-haul, European flights. We recommend Skyscanner if you're looking for flights from further afield.

What's the schedule for boat transfers from Corfu to Explorations?

View the boat transfer schedule here. You can add a transfer to an existing booking at any time using our Manage Booking portal.

What's the cancellation policy for tickets, hotels and flight?

  • Flights are non-refundable
  • Hotels have differing policies, please contact us ASAP if you need to cancel.
  • Event tickets are non-refundable, sorry!
  • If you need to cancel your trip, please contact us as soon as possible: explorations@anjunadeep.com

How much will accommodation cost?

All tickets come packaged with accommodation. There's a range of options available to suit all budgets, ranging from exotic beach huts to shared rooms to four star hotel suites.

You'll be able to browse the full range of accommodation available via our booking portal when pre-sale opens.

The below is an indicative guide for the price of accommodation in Dhërmi. All prices are for the duration of the festival, not per night.

Price guide

2 Star Hotel

  • 1 room for 4 people from £50pp

  • 1 room for 2 people from £86pp

3 Star Hotel

  • 1 room for 4 people from £58pp

  • 1 room for 3 people from £62pp

4 Star Hotel

  • 1 room for 4 people from £65pp

  • 1 room for 3 people from £78pp

I'd like to reserve a hotel room / rooms but I need more time to get my group together. Can I hold the rooms and provide Anjunadeep Explorations with names at a later date?

We cannot reserve rooms for you but there will be plenty of great packages on offer throughout the pre-sale period if you need more time to organise your group.

Where do the boat transfers leave from?

All transfers to Explorations take place from Corfu Port, whilst the return journey is made from Himare port.

I'm arriving early and there are no Explorations transfers available, what should I do?

The earliest flights into Corfu land at approximately 10:30am - 11:00am local time, with the first boats leaving around 14:00 local time. The maximum amount of time waiting should be two hours, allowing for travel time to Corfu Port from the airport. Get a beer, get some lunch and enjoy the sunshine.

The event

Who is Mainstage Festivals?

Mainstage Festivals are our partner on the event. They currently run the successful Kala Festival and Snowboxx Festival. All Mainstage Festivals events include travel and accommodation, so you can rest assured you are in safe hands here.

Is Albania safe?

Absolutely! Not only is Albania a completely safe place to visit (they will likely join the EU in the next few years) but you will find the best hospitality in the Mediterranean. Albanians are very proud of their country and genuinely happy to go out of their way to spoil a visitor. Smile and say hello!

What else is there to see and do?

Just like in 2019, we'll be offering a range of excursions to areas around the village of Dhërmi. Keep an eye on this website and our social media profiles for updates.

I'm from the UK, should I be concerned about Brexit?

We don't anticipate any problems apart from slightly longer passport control times entering and leaving Greece in the case of a no deal Brexit.

Will there be WiFi available anywhere in Dhërmi?

Yes, most of the local restaurants have wifi networks you can connect to. If your plan has EU roaming included, you will be able to connect to the Greek networks and use your normal data allowance.

How much will calls and texts cost me in Albania?

This depends on your network provider. The best network in Albania is Vodafone.

Can I use Euros in Albania?

The local currency is Lek. Some venues might quote prices in Euros however, and there are cashpoints in town. Many bars and restaurants accept debit and credit card.

What is the policy on drugs?

Explorations is a zero tolerance festival. If you are caught consuming or selling drugs, your festival wristband will be removed.

Is it safe to drink the tap water in Albania?

According to FCO, the tap water in Albania may cause illness - you should drink only bottled water. If you drink milk, make sure it is UHT (pasteurised).

Will there be vegetarian and vegan food on offer?

We're working with local vendors to ensure there's a wider range of options available for vegetarian and vegans this year!

How much will food and drink cost me at the festival?

Main course in a restaurant €6 – 15

Beer in a bar or restaurant €3 – 6

A bottle of wine €12 – 25

Spirit and mixer €5 – 6

How hot is it in Dhërmi?

The average temperature for the end of June is 28 degrees celsius! Bring a hat, bring sunscreen and stay in the shade in the middle of the afternoon.

Is there access for people with disabilities?

The festival is located across a series of beaches and dance platforms across the coast of Dhërmi. There is limited access to some areas of the festival due to the nature of the site, however the team is on hand at all times to assist guests to get them into positions where they are able to enjoy and view the music and artists performing. Please get in touch with the team to find out more at explorations@anjunadeep.com. Note that depending on the nature of your disability, there are some activities that you may be unable to attend for safety reasons.

Can I camp?

There are no camping options for Explorations, sorry!

Can I bring my own alcohol?

Please don't bring your own alcohol to the festival, we'll have plenty!

What time does the music start and finish?

Set times for all stages will be revealed over the coming months but expect to dance until sunrise.

I am from Albania, are local tickets available?

Discounted tickets for locals will be available closer to the event.

Do I have to pay extra for yoga / meditation?

There will be a small fee for all wellness classes.

I work for a media outlet, can I please cover the event?

Send more details to explorations@anjunadeep.com

What is the time difference from the UK?

Dhërmi is one hour ahead of the UK.

Can I work at the festival?

Follow our social media profiles, when you see a shout out for volunteers - get in touch!

Where can I find more information?

Facebook: @anjunadeepexplorations

Twitter: @adexplorations

Instagram: @anjunadeepexplorations

Email: explorations@anjunadeep.com

If your question is not answered here, please email explorations@anjunadeep.com.