Anjunadeep presents: Explorations

FAQ

Postponement FAQ

What are the new dates for Explorations in 2021?

June 16 - June 23, 2021. Get it in your diary!

I have a ticket for 2020, what are my options?

Option 1: Move your booking to 2021. Any amounts paid, except the deposit, will be automatically refunded

Option 2: Cancel your booking and request a refund. We’ll only hang onto a non-refundable booking fee.

Is there a deadline to decide?

We emailed all ticket holders a form on June 5th. We ask that you submit your choice by June 18th, 2020.

Will the line-up remain the same?

We anticipate we’ll be able to secure the majority of the artists for the new date! We will let everyone know about any lineup changes later this year.

Can I keep the same accommodation?

If everyone in your booking is moving to 2021, yes, your entire booking will be transferred to 2021 and all amounts paid, except the deposit will be automatically refunded.

If some passengers in your booking decide not to move to 2021 you will have to change accommodation, unless you have multiple rooms in your booking and are able to release some of them and accommodate the remaining passengers in the remaining rooms.

Rooms must be at full occupancy. Quality accommodation in Dhermi is very limited and this allows us to ensure that as many fans as possible are able to enjoy Explorations.

EG: a group of 6 people split into 3x 2pax rooms where 4 want to move to 2021 and 2 want a refund. The 4 passengers can move to 2021 and keep their 2x 2pax rooms while the other 2 passengers can cancel their room and request a refund.

EG: a group of 3 people staying in a 3pax room where 2 people want to move to 2021 and 1 wants a refund. The 2 passengers can move to 2021 and select a new 2pax accommodation later this year. The 3rd person can request a refund.

Can I change accommodation

If you wish to change your accommodation or need to do it to match your new group size, please select this option in the form we sent to package holders.

Your current accommodation will be released from your booking and we will give you the chance to pick a new hotel later this year before returned tickets go back on sale to our waitlist.

The process will be very similar to when you booked your tickets. We will upload all the accommodation options available to our site and send the link via email to everyone who wants to change accommodation. Deposits will be reduced to £1 to facilitate the change.

Will extras get transferred to 2021?

Yes, all extras will be credited to your booking. You can then choose to assign them for 2021 as you wish.

What is the new final balance date?

The final balance date will be moved to 31st March 2021. This means that you will be able to keep your booking until that date without having to make any further payments. You will be able to cancel at any time before the final date and you would only lose your deposit.

Can I transfer my flights to 2021

If you booked a flight package through us, the flight cost will be removed from the booking and you will be able to book your own flights. We won't have flight packages available next year.

If you booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information about each airline.

How long will it take for the money to be refunded?

Refunds will be processed within 60 days after the deadline after June 18. We will email you once the refund is on its way.

Will you refund the package in full?

If you decide to move your booking to 2021, we will automatically refund all amounts paid towards your booking except the deposit, which is £50 per person for standard packages and £100 per person for flight packages.

If you decide to cancel your booking, we will refund the entirety of your booking minus the booking fee, and any admin fees incurred, such as name or accommodation changes.

Can I transfer my flights to 2021?

If you booked a flight package yes, you will be offered a similar set of flights to those originally booked.

If you booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

Why are you keeping the booking fee?

The booking fee covers part of the cost of the staff and the technical infrastructure required to provide our booking services, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

Will I get a refund for my flight?

If you booked a flight package with us yes, you will get a refund for your flight too.

If you have booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

Any extras that you purchased directly from the airline such as baggage or extra legroom seats will be refunded directly by the airline once the airline processes the refund request.

Where would refunds be sent to?

Refunds will be sent to the card that you used to pay for your booking. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

The total amount received across all passengers will add up to the total refund and you may need to transfer amounts between yourselves.

Also note that refunds will be processed in chronological order and some payments may arrive several days before the others so please be patient if there are any amounts missing.

Card or bank changes

We are only able to process refunds to the card or bank account you paid with. If your card is no longer in use, you may need to contact the bank to arrange for this to be cleared.

Most airlines are currently offering free changes and full refunds. If you can make a free change now, we recommend doing so by following the process we have outlined below in the airline FAQ.

If you are currently not able to make a free change or request a refund please be patient. This is an ongoing process and will continue to develop. As the situation evolves, more airlines will need to provide additional flexibility. We will continue to monitor the situation and update this guide accordingly.

Please see guidance below from all airlines that are travelling to Corfu or Tirana. If your airline is not listed, please check their website directly.

Will more tickets go on sale?

This year’s event was sold out. Our priority right now is ensuring that all 2020 ticket holders are accommodated for the 2021 event. There will be a re-release of returned tickets later this year. We will be notifying people on the ticket waitlist first: Join the list

Airline policies FAQ

EasyJet:

For the foreseeable future, all Easyjet flights have been grounded. Meaning there are several options regarding what to do with your existing booking.

  • Switch to any other flight, any time. You can fly anywhere on their network and you will not pay change fees. Seats are currently for sale until May 2021 and you can do this via Manage Bookings or the easyJet app. Even if you had already changed your flight from June to September, they are still allowing further free changes.
  • Claim a voucher for the full value of your ticket. If you aren’t ready to book again just yet, a voucher provides the flexibility to book travel in future, for flying through to at least Summer 2021. You can access the voucher via Manage Bookings or the app.
  • Request a refund on your cancelled flight - Within the Covid-19 Help Hub you can request a refund by completing the online form.

https://www.easyjet.com/en/policy/coronavirus-faqs

Airlines are still regularly updating their policies with regards to flight changes, meaning it’s likely the 2021 dates will be extended into June. As Easyjet has assured it’s customers that they do not need to contact the airline before your flight date, and that your options remain available after this time, we would advise that you consider waiting for June 2021 dates to be released before requesting either a refund or a voucher.

If you have purchased a flight package through us and wish to transfer your booking to 2021, your flight and the associated cost will be removed from your booking and will be included in your refund. As some airlines are being more flexible than others, we wanted to give you the flexibility to re-book your own flights as and when it suits you.

As our flight deposits were originally £150, and we will be removing your flights from your booking, you will be refunded £100 of this amount to bring you in line with the standard non-flight deposit of £50pp.

Ryanair:

If your flight has been cancelled you will have been notified by email and SMS, and given the option of a travel voucher valid for 12 months, a refund, or to rebook your journey.

You can request a cash refund, however please bear in mind that Ryanair will place your request in the cash refund queue, and it will be dealt with at a later date. They have also announced that they won’t be processing cash refunds until the Covid-19 crisis is over. Although they have also reassured their customers that the refund voucher will be valid and available for use until you receive your cash refund.

Extensive details on requesting either the voucher or the refund can be found here -

https://www.ryanair.com/ie/en/useful-info/refund-voucher

If you have purchased a flight package through us and wish to transfer your booking to 2021, your flight and the associated cost will be removed from your booking and will be included in your refund. As some airlines are being more flexible than others, we wanted to give you the flexibility to re-book your own flights as and when it suits you.

As our flight deposits were originally £150, and we will be removing your flights from your booking, you will be refunded £100 of this amount to bring you in line with the standard non-flight deposit of £50pp.

Jet2:

The majority of Jet2 June 2020 flights have been automatically cancelled and refunded by the airline. If your flight hasn’t already been automatically cancelled by Jet2, you can choose one of the below options.

  • If your flights are no longer going ahead, you can amend your booking to a later departure date without paying an admin fee. To amend your booking all you need to do is log in to Manage My Booking, click on ‘change flights’ before midnight on 14 June 2020 – They've extended the date due to popular demand.
  • You can request a refund credit note to use to rearrange your plans. All you need to do is log in to Manage My Booking, click on ‘cancel flights’ before midnight on 14 June 2020 and you’ll be given a refund credit note to rearrange your flights within six months of receiving it.
  • If neither of the above work for you, and you’d prefer a refund for the total cost of your booking, please wait for the airline to get in touch with further details. They're proactively contacting all affected customers in departure date order.

https://www.jet2.com/flights/incident

If you have purchased a flight package through us and wish to transfer your booking to 2021, your flight and the associated cost will be removed from your booking and will be included in your refund. As some airlines are being more flexible than others, we wanted to give you the flexibility to re-book your own flights as and when it suits you.

As our flight deposits were originally £150, and we will be removing your flights from your booking, you will be refunded £100 of this amount to bring you in line with the standard non-flight deposit of £50pp.

British Airways:

If your British Airways flight has been cancelled, you have several options to choose from:

  • Rebook onto another flight: This can be done via the Manage Booking login on the British Airways website.
  • Request a voucher: You can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2022 and can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
  • Request a refund: British Airways are also offering full cash refunds on flights, although in order to request this you have to call them. Their number is 0800 727 800 if you’re calling within the UK, or +44 (0)203 250 0145 from abroad.

https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information

Norwegian Airlines:

If your Norwegian Airlines flight has been cancelled, you have several options to choose from:

  • Request a refund: You will have to submit a claim on their website. All that is required is your booking reference number and your surname.
  • Exchange your flight for ‘Cashpoints’ vouchers: CashPoints is Norwegian’s digital currency and is just like cash on their website. You can request these vouchers on their site, and the airline has agreed to top you up an extra 20% of the value of your ticket that can be used for your next trip. Customers with Flex or PremiumFlex tickets have 14 days to claim CashPoints from the date that the flight is cancelled by Norwegian. After this time the ticket will be automatically refunded.

https://www.norwegian.com/uk/flight-status/updates/

Wizz Airways:

If your Wizzair flight has been cancelled, you have several options:

  • Re-book for another flight operated by Wizz Air on the same or – if necessary – a comparable route, at the earliest opportunity, subject to availability of seats if there is no lockdown of the airport or air travel in the given country
  • Credit the full value of the payment for the cancelled flight plus 20% of the fare paid for the cancelled flight, including, if applicable, the return sector on the passenger’s WIZZ Account. This credit can be used towards any Wizz Air flight/services in the future
  • Opt for a cash refund, however please note that this will take longer to complete due to the high number of inquiries the airline is dealing with. Customers will be informed about the necessary steps for a bank transfer or transfer to credit card in a separate e-mail. In this case, customers will be eligible for 100% of the original fare.

https://wizzair.com/en-gb/latest-travel-information

Agean Airlines:

At this stage Aegean are not currently offering cash refunds on any of their cancelled flights. The only option is to request a voucher for the value of your flight.. This voucher can be redeemed within 18 months.

The airlines website has said that customers can expect to receive this voucher within 30 days of their application.

Despite the airline not currently offering cash refunds, provided that the Credit Voucher has not been used in full or at all over the 18 month period, you are eligible to request refund of the (remaining) unused amount paid for your initial booking.

Airlines are still regularly updating their policies with regards to flight changes and refunds, meaning it’s likely passengers will be allowed to request at a later date. We would advise waiting for further updates.

https://en.aegeanair.com/aegean-announcement