Where is Open Air London taking place?

It will take place at The Drumsheds, Meridian Water, Argon Road, London N18 3BW on Sunday, August 15, 2021.

How do I get to Open Air London?

Walk - If travelling by foot please arrive via N17 0QJ.

Train & Tube - Meridian Water station is a 5-minute walk to the venue with a regular service to and from Stratford, calling at Lee Bridge, Tottenham Hale, Northumberland Park and Meridian Water.

If travelling via the Victoria Line, please change at Tottenham Hale for Abellio Greater Anglia services to and from Meridian Water. Please do not attempt to walk to the venue from Tottenham Hale.

Taxi - Please use the postcode N18 3BW. There will be an official Uber and Black Cab drop off and pick up point.

What should I do if I feel unwell at Open Air London?

Please make a member of staff aware and they will direct you to the Welfare and Medic Area. We have a dedicated Welfare and Medical area on site should you feel unwell.

What should I do if someone is making me feel uncomfortable at Open Air London?

Your safety and comfort during the event is our absolute priority.

Should anyone make you feel uncomfortable at any time, move away from the person, tell your friends and then report the individual to any member of staff.

Can I smoke/vape at Open Air London?

Within the designated outside smoking areas, yes. If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.

Can I bring my prescription medicine or medical equipment to Open Air London?

If you need to bring any medicine or medical equipment to the event, this will need to be booked and approved with the venue in advance of the show. To request this, please email:

I've lost something, who should I contact?

Please email:

Who can I talk to about accessibility?

We take the needs of Ticket Holders who are disabled or have other access requirements very seriously and actively encourage people of all abilities to attend the Event. If you have access requirements or concerns about any elements of the Event, please specify such requirements or concerns either at the point of purchase or afterwards in good time before the Event via email to

Will there be a livestream?

Absolutely. Details to come.

What are the set times?

We'll announce those much closer to the show.


What should I do if I haven't received my ticket?

You should refer to your official ticket agent's website for all ticketing related terms and conditions.

Can I change the name on my ticket?

Yes, please contact your ticketing agent to discuss this further.

Can I re-sell my ticket?

Once a show sells out, resale systems on your ticketing platform will be activated if available. Our primary ticketing agent is Kaboodle.

Can I get ticket insurance?

You should refer to your official ticket agent's website for all ticketing related terms and conditions. Our primary ticketing agent Kaboodle offers ticket insurance.

Can I cancel my ticket?

Tickets are non refundable.

You are able to sell your ticket through an authorised ticket re-sale outlet.

If Open Air London is postponed will my ticket still be valid?

If this show is postponed you will be offered a ticket for the new date. Should you no longer be able to attend the revised date, you will be offered a refund for the face value of the ticket minus any booking fees.

You should refer to the Promoter Terms and Conditions for further information.

If Open Air London is cancelled will I be able to get a refund?

If the show is cancelled you will be offered a full refund for the face value of the ticket minus any booking fees.

Please refer to the Promoter Terms and Conditions for further information.


What is the Open Air London entrance policy?

All tickets will be checked and scanned on entry. Searching is a condition of entry to protect your safety and that of other visitors. All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff. Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

When I leave Open Air London can I re-enter?

No, unfortunately not. There will be no re-entry to Open Air London.

When is last entry?

Last entry is 5pm. It is advised to arrive early to avoid queues.

Do I have to be 18 to attend?

This is an 18+ event. You may be asked to prove your age on entry to the venue, so please bring along your I.D.

What forms of ID are acceptable as proof of age?

We only accept a valid passport, foreign national ID cards, driving license or home office approved PASS hologram as identification and/or proof of age. If you are not able to provide a valid and in-date form of ID, you may be refused entry on to the premises.

Can I bring my own food & drink?

You're not permitted to bring food or drink into the venue.

There will be a range of food and drink options. You can ask for free drinking water from our bars.

What is the bag policy at Open Air London?

We do not allow bags or rucksacks on site that are bigger than an A4 piece of paper (21cm x 30cm). Please only bring essential items with you to the venue.

I am a press representative, can I request a press pass for Open Air London?

Email with details about your outlet. We'll read all requests - if we don't get back to you, unfortunately your request has been denied.

Can I bring a water bottle?

No water bottles are permitted. Free drinking water is available at all of our bars.

Can I bring my camera?

Ticket Holders must not bring into (or use within) the Venue any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Event or any aspect of it, except for mobile phones and small cameras used for personal and private purposes only. We may operate a ‘no-flash' camera policy in our audience space. Unauthorised photography or use of professional recording equipment is prohibited, we reserve the right to destroy any unauthorised recordings. Ticket Holders assign the future copyright in any photographs, films or recordings that they make at the Venue in breach of this prohibition to the Promoter.

Confiscation of professional camera equipment (to be returned after the show) may be necessary as a condition of entry.

What Items are prohibited at Open Air London?

Please note you are NOT permitted to bring into (or use) any of the following items into the venue; illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; point and shoot cameras; bottles; weapons; ammunition; horns; whistles; drums, megaphones, amplification equipment, klaxons, air horns; fireworks, flares, smoke canisters, explosives, firearms, knives, blades; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes); large bags; hi-visibility tabards or similar; sponsorship, promotional or marketing material; marker pens, spray paint or any other similar items that may be used to mark infrastructure

We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.

If you have any specific reasons for bringing Prohibited Items into the venue (for example, because you have a dietary or medical condition), please contact us prior to the event on

Animals, with the exception of guide dogs, are not permitted in the venue.



All Covid-19 Safety measures will be in accordance with Government and Public Health England guidance at the time.

All individuals attending the venue must acknowledge that the measures and restrictions in place at the venue place personal responsibility on each individual for adhering to the requirements in place at the time that may include but are not limited to, those relating to social distancing, personal hygiene, testing and reporting health issues, self-isolating and quarantining.

Each attendee must accept that these provisions are required to protect the health and wellbeing of themselves and others.


All venue attendees agree to be bound to any restrictions that the promoter, venue, or government may place as conditions of entry to the event to protect against transmission of disease. This may include the wearing of PPE, hand washing and sanitation measures, temperature checks, pre-attendance or on-site Covid-19 tests, or any other measure deemed necessary for the safety of attendees at the event, and based on current Government and Public Health England guidance at the time of the event.

Any cost(s) associated with any such requirements (including pre-attendance or on-site Covid-19 testing) will be the responsibility of the individual venue attendee.


If you are currently required to self-isolate or quarantine under government guidelines, or are displaying any COVID-19 symptoms, you must not attend the venue. If you are pending a coronavirus test, or awaiting test results then you must not attend the venue.


All of our venues will be following the latest Government Guidance to ensure the safety of all of our guests. However, you are responsible for deciding whether or not you should attend the venue and, prior to attending, carry out your own personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on current government guidelines).